We welcome your feedback and any suggestions you may have for improvement of our service. If you require assistance, or have any queries or suggestions, please email us at:
We welcome your feedback and any suggestions you may have for improvement of our service. If you require assistance, or have any queries or suggestions, please email us at:
Updated November 2020
The following Terms and Conditions apply if you are or become a Subscriber to any of the subscription packages offered by Versatile Vet Pty Ltd (Versatile Vet). By accessing our Web Site and materials available to you as a Subscriber, or viewing any of our materials available to you as a Subscriber, you agree to be bound by these Terms and Conditions.
Some of the Terms and Conditions here are repeated in the general Terms and Conditions that apply to anyone who uses our Web Site. In the event of any conflict between the general Terms and Conditions, these Membership Terms and Conditions shall take precedence.
You offer to subscribe by completing and submitting the Account Information, Billing Address and Payment Information above under this tab. If this is validly completed it will constitute an offer to Versatile Vet which will be capable of acceptance by the provision of access to the materials to the nominated user. Versatile Vet may decline an offer in its sole discretion without being obliged to provide a reason for declining.
The Subscription price shall be payable by the Subscriber in accordance with the Payment Information provided by the Subscriber and access to the materials during the Subscription period or during any renewal of the Subscription period shall at all times be subject to that payment having been made, cleared for payment and not being subject to any refund under the terms of the credit card for which details are provided.
Upon the commencement of the Subscription, in accordance with these Terms and Conditions, Versatile Vet will grant to the Subscriber for its nominated users a limited, non-exclusive, non-transferable licence to access and to use the materials for the Subscription period. The Subscriber agrees:
Either of us may terminate this agreement at any time and for any reason. If Versatile Vet terminates we shall be entitled to notify you of termination by any reasonable means including by email. Following termination, we may deny you access to the Site and materials available to you as a former Subscriber. If we terminate this agreement, you will not be entitled to a refund of your current or past subscriptions.
Versatile Vet is subject to the provisions of the Privacy Act 1988. The Act contains 10 National Privacy Principles that set standards for the handling of personal information. Versatile Vet has a commitment to privacy and the safeguarding of personal information. Our Privacy Policy is available for reference on this Web Site.
You must not rely on the information on this Web Site and materials available to you as a Subscriber as an alternative to veterinary advice from a qualified and experienced professional.
Offerings for continuing education credits, if available, will be clearly identified however accreditation and entitlements are not authorized nor guaranteed by Versatile Vet. You and the relevant educational institution are responsible for checking and approving the content and entitlements for this purpose.
Nothing in this disclaimer will limit any liabilities in any way that is not permitted under applicable law, or exclude any liabilities that may not be excluded under applicable law.
In no event shall Versatile Vet be liable to any entity for any direct, indirect, special, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data on your information handling system) that are related to the use of, or the inability to use, the content, materials, and functions of the Site and materials available to you as a Subscriber or any linked Web Site and materials available to you as a Subscriber, even if Versatile Vet is expressly advised of the possibility of such damages.
You agree to indemnify, defend and hold harmless Versatile Vet, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from your use of the Site and materials available to you as a Subscriber and any violation of this Agreement by you.
As a convenience to you, Versatile Vet may provide, on this Site and in materials available to you as a Subscriber, links to Web Sites operated by other entities. If you use these Sites you will leave this Web Site. If you decide to visit any linked Site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Versatile Vet makes no warranty or representation regarding, and does not endorse, any linked Web Site or the information appearing thereon or any of the products or services described thereon. Links do not imply that Versatile Vet or this Site’s sponsors, endorse, are affiliated or associated with, or are legally authorised to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links.
This Site and materials available to you as a Subscriber contains material which is owned by or licensed to us. This material is protected by Australian and international laws and may not be used in any manner other than as expressly permitted under these terms and conditions. Versatile Vet owns or is otherwise entitled to all Intellectual Property rights in the Site and materials available to you as a Subscriber and in the materials, and nothing in these terms and conditions constitutes a transfer of any Intellectual Property rights. Specifically, we own or are entitled to the rights in the copyright which subsists in all creative and literary works displayed in the Site and materials available to you as a Subscriber. Trademarks, service marks, graphics and logos used in connection with the Site and materials available to you as a Subscriber are either ours or the trademarks of their respective owners and may not be copied, imitated or used, in whole or in part, without our prior written permission or the applicable trademark holders’ permission.
Versatile Vet respects your privacy. Our directors, employees, contractors and service providers are required to read this policy and understand their responsibilities when dealing with personal information.
Versatile Vet is bound by the National Privacy Principles (NPPs) in the Privacy Act 1988 (the Act). We have adopted internal policies and procedures to ensure that your personal information is dealt with in accordance with the NPPs. You can see the full text of the NPPs online at www.oaic.gov.au
We generally do not disclose your personal information to third parties. Exceptions include where we are required to disclose confidential information by force of law, and where the third party agrees only to use or disclose the information as authorised by Versatile Vet.
We never disclose any personal information except in accordance with this policy.
If you do not wish to provide us with all the personal information we request from you, you may do so but we may not have sufficient information to comply with our obligations under various legislation, or our own administrative procedures required for prudent management of Versatile Vet’s operations.
We are particularly concerned to deal appropriately with sensitive information. We may need to collect your sensitive information in some circumstances and for specific purposes (e.g., where it is necessary for the establishment, exercise or defence of a legal or equitable claim. Where we are at liberty to do so, and it is practicable to do so, we will seek your consent before collecting your sensitive information and inform you of the purpose at the same time.
We may ask you to provide us with your personal information when you apply to become a subscriber to any of the products or services offered by Versatile Vet, or if you apply to become an employee of or contractor to Versatile Vet, or make an inquiry, where your personal details are required to fulfil the query, or when you wish to contact us online or via our website.
We will use your personal information to improve our services to subscribers and, if appropriate, to the public:
We will not disclose your personal information to a third party unless:
To ensure we are meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information using cookies. Cookies will track your use of our web site, and may also be used to compile statistics on visits to the site in an aggregated form and log anonymous information (including metadata) such as:
When you visit our site a Cookie may be placed on your machine. Where you have visited us before the Cookie may be read each time you re-visit the site.
We do not use this technology to access your personal information and you cannot be personally identified from a Cookie.
If you choose not to have your browser accept Cookies from our site, you will still be able to view the text on the screens.
From time to time, we may advise you of new services and marketing initiatives that we think may be of interest to you. This may include newsletters and general information about Versatile Vet. If you would prefer not to receive such communications from us, please contact our Privacy Officer to be removed from the relevant circulation list. Contact details for our Privacy Officer are included at the end of this policy. Please note that we may require written confirmation of your request, for example where legislation requires us to provide particular communications to you.
Where we hold your personal information, we will provide you with access if you request. We will try to allow you access in a form and manner suitable to your needs. See also “Restrictions on Access” below.
To request access, please contact our Privacy Officer.
If we hold your personal information and you notify us that it is not accurate, complete or up-to-date, we will take reasonable steps to correct the information in the manner that you have requested. If we consider that the information we retain does not require amendment, we will annotate your request on our files.
Where providing access would reveal evaluative information generated within Versatile Vet in connection with a commercially sensitive decision-making process, Versatile Vet may give you an explanation for the decision, rather than direct access to the information.
If we have given you such an explanation and you believe that direct access to the evaluative information is necessary to provide a reasonable explanation of the reasons for the decision, we will, at your request, review the decision. Personnel other than the original decision-maker will conduct the review.
Wherever direct access by you is impractical or inappropriate, we should consider together whether the use of mutually agreed intermediaries would allow sufficient access to meet both our needs.
The Act recognises that there are some situations where it is not appropriate to provide you with access. For example when:
Should any of the situations arise, you may be denied access.
If Versatile Vet levies charges for providing access to personal information, those charges will be reasonable and will not be excessive. We will not charge you for lodging a request for access. We will provide an estimate of charges to you if you ask for it, or if it appears to us that the work will be onerous or otherwise warrants charges.
We are committed to maintaining safeguards to protect personal information against unauthorised use, disclosure, access, alteration, destruction and accidental loss. All personal information we hold is dealt with in accordance with the NPPs and industry standards for the security and protection of information. Your personal information is stored securely and access is restricted to authorised personnel only. Our computer systems require access passwords, and these are kept secure. Internal policies exist on management of personal information and staff and relevant contractors are required to ensure compliance with these policies. All our staff and relevant contractors are required to read this policy and understand their responsibilities in relation to your personal information.
We will not transfer your personal information outside Australia unless:
We may update or change this policy from time to time. When we do so, we will publish the current policy on our web site, and make it available in hard copy on request by contacting our Privacy Officer.
If you have any suggestions or concerns that are not addressed in this privacy policy, please contact our Privacy Officer.
Contact details for our Privacy Officer are included at the end of this policy.
We are committed to constantly improving our procedures so that your personal information is treated appropriately.
If you feel that we have failed to deal with your personal information in accordance with the NPPs or this policy, please speak to us so that we have an opportunity to resolve the issue to your satisfaction.
The person to contact is our Privacy Officer.
Our Privacy Officer will manage the following process for us to:
If this process does not result in an outcome that is satisfactory to you, you may contact the Information Commissioner’s Office. We will work together with the Information Commissioner’s Office to resolve the issues between us.
The contact details for the Information Commissioner’s Office are as follows:
GPO Box 5218 Sydney NSW 2001 Tel: 1300 363 992 E-mail enquiries@aoic.gov.au
Further information about privacy and your rights can be obtained at the Federal Information Commissioner’s website at www.aoic.gov.au.
If you wish to access any personal information of yours that we are storing, or have a query about this policy, please contact our Privacy Officer
In the absence of a notice that we post prominently on our website to be read with this Policy, our Privacy Officer is the Managing Director of Versatile Vet and he/she may be contacted at:
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